Discover how Workforce Evolve helped turn growing pains into a structured, confident approach to business success. 

When Beau Janetzki noticed a disconnect between clients and the companies meant to support them, he knew something had to change. In 2021, after working as a support worker for larger organisations, Beau launched Jango Community Services with a clear vision: create a more personal, client-focused approach to care.

“I started Jango after being a support worker myself. You could really tell there wasn’t much connection between the actual clients and the corporate side. It wasn’t a healthy environment, so I thought I’d try and start something a bit more friendly,” Beau said.

Believing that the best support comes from genuine connection and understanding, Beau’s approach quickly resonated. In just four years, Jango has grown to a team of 15 employees – a testament to its commitment to doing things differently.

But with growth came new challenges.

While Beau was confident in his ability to help others and make a difference in the community services space, he knew his strengths didn’t lie in business management.

“I was more familiar with the needs of clients than managing employees,” Beau said. “I started searching government websites to understand what business management could look like for us.”

It was during this search that Beau discovered Workforce Evolve, a Queensland Government-funded program designed to help businesses build inclusive, future-focused workplaces.

Turning uncertainty into action.

Admittedly, Beau says he went in blind.

“I was just hoping to get any information. I didn’t know what I was looking for. When I started doing Workforce Evolve, it was clear that most of the content could be used and was applicable,” Beau said.

Workforce Evolve wasn’t just a source of information for Beau and Jango Community Services – it became a roadmap for building a stronger, more inclusive business.

The program’s flexibility meant he could learn at his own pace, often completing modules at night after a busy day supporting clients and managing a team.

“I couldn’t dedicate a full day just to training, so being able to access it when it suited me was great,” Beau says.

The program also helped turn ideas into action.

“A lot of what I learnt in the modules were things we hadn’t implemented yet, or we had talked about putting into action, like improving the onboarding processes, but we never got around to,” Beau said. “Workforce Evolve gave us the clarity and steps we needed to get started.”

Practical tools for real change

Before joining Workforce Evolve, Beau recognised that Jango lacked a formal structure, which affected staff and operations. “The lack of structure leaked down to every employee,” he said.

Since completing the program, Jango now has systems in place to support its team members. Workforce Evolve helped implement formal check-ins with staff, improve intake and onboarding processes, and streamline communication across the team. Beau says these changes support clarity around roles and expectations, which improved overall performance.

“Through Workforce Evolve, communication has been streamlined, and across the board, it’s a whole lot clearer for everyone. That comes from the onboarding process – where it’s clear to everyone what their roles are and what we expect,” Beau said.

Tailored support and verification that builds confidence

Having support tailored to Jango’s needs helped Beau see the program as practical rather than theoretical. His Workforce Evolve coach worked with him to identify gaps, including guiding him to appropriate external support to ensure contracts were up to date.

“It’s all those small things that matter that have been improved,” Beau says. “The coaching sessions were very beneficial. Having that one to one time where you can ask direct questions related to your situation was the most helpful by far.”

This personalised support enabled Jango to apply Workforce Evolve concepts quickly and effectively, and to successfully complete the Workforce Evolve verification process.

Achieving verification gives businesses like Jango Community Services confidence that their workforce practices align with best practice and future focused standards. As part of this, Jango unlocked their Verification Badge and Certificate, providing tangible proof of their commitment to inclusive workforce management, which is proudly displayed on their website.

Looking ahead

Since completing Workforce Evolve and achieving verification, Beau has embedded new practices that strengthen team management and support long-term growth. Outcomes include regular feedback sessions, improved communication, and clearer career development pathways. Together, these changes have given Jango a strong foundation to support both clients and employees.

With greater clarity, confidence and verified workforce practices in place, Beau is now focused on expanding Jango’s reach.

“Our goals now are to continue stabilising here on the Gold Coast and then start branching into the Brisbane area properly as well,” Beau said.