These Terms and Conditions constitute the entire agreement between Business Chamber Queensland and you. If you are given these Terms and Conditions before any of the below circumstances occurring, then you will become a Member with Business Chamber Queensland upon you doing any of the following: purchasing a new Membership with Business Chamber Queensland; or renewing a Membership with Business Chamber Queensland. You acknowledge and agree that by becoming a Member and by doing any of the above, that you will be bound by these Terms and Conditions. The person signing up to a Membership on behalf of a company or other legal entity, represents and warrants that they have the power and authority to bind the person / entity intended to be the Member to these Terms and Conditions.

• Business Chamber Queensland is an employer organisation registered under the Industrial Relations Act 2016 (QLD). It operates subject to the rules of the organisation that is registered with the Queensland Industrial Relations Commission (“the Rules”).
• These Rules bind both Business Chamber Queensland and Members of Business Chamber Queensland. The Rules do not form part of these Terms and Conditions.
• Nothing in these Terms and Conditions is intended to alter or deviate from the Rules. In the event of any inconsistency between these Terms and Conditions and the Rules, the Rules prevail to the extent of the inconsistency.

You acknowledge that Memberships are offered in various categories, which attracts varying pricing, Entitlements, and opportunities. These various categories of Membership with their varying pricing, Entitlements and opportunities may differ between you and other Members.

Your Membership commences on the date on which you pay the Membership Fee in accordance with Clause 3.5, (“Commencement Date”) and continues for a period of 12 months from the Commencement Date (“Expiration Date”).

• Business Chamber Queensland provides Membership with a range of Entitlements as part of a Membership. The provision of such Entitlements may be subject to change, variation, revocation, or cancellation at any time on the provision of 30 calendar days’ notice.
• Business Chamber Queensland makes no representation or promise that the Entitlements offered at the time of joining or renewal of Membership will continue to be provided to Members.
• If Business Chamber Queensland suspends or cancels the provision of the Entitlements, it will notify its third-party providers of the suspension or cancellation of the Entitlements and you may lose access to those Entitlements with that provider.
• Subject to clause 3.3(a) to 3.3(c), 3.3(e), and any other clause that contemplates an alteration of the Entitlements, you are entitled to the Entitlements until the Expiration Date. Entitlements may not be rolled over into subsequent Membership years (whether through renewal or otherwise).
• The supply of certain courses or Events, which form part of your Entitlements, are subject to availability, and supplied at Business Chamber Queensland’s sole discretion. For the avoidance of doubt, the parties agree that a failure to supply courses or Events referred to as forming part of the Entitlements will not be considered a breach of these Terms and Conditions.

• A Member’s annual Membership Fee will be set out in the Member Pack supplied to the Member by Business Chamber Queensland.
• Membership Fees are exclusive of GST, unless otherwise stated.
• The Membership Fee is non-refundable unless required by Law.
• The Membership Fee may be reviewed at any time(s) and may be subject to increase at the absolute discretion of Business Chamber Queensland.
• Upon the Member being invoiced for the Membership Fee the amount is a debt owing by the Member to Business Chamber Queensland.
• You will be provided with a written notice of any change to the Membership Fees at least 7 calendar days prior to the Renewal Date.
• You are deemed to have accepted a change in the amount of the Membership Fee unless you provide written notice of cancellation of your Membership within 7 calendar days of notice of the change to the Membership Fee.

• You may elect to pay Business Chamber Queensland the Membership Fee by any of the following methods:
  • in full via Business Chamber Queensland’s website; or
  • in full in accordance with the payment directions on the relevant invoice or Member Pack;  or
  • in 12 equal monthly instalments via direct debit; or
  • any other method for the payment of the Membership Fee set out in the Member Pack given to you by Business Chamber Queensland.

Primary Contact and Authorised Contacts

• At the time of purchasing your Membership, you will be required to nominate a primary point of contact (“Primary Contact”).
• You agree that the Primary Contact has the authority to nominate and authorise additional contacts (“Authorised Contacts”).
• You acknowledge and agree that the Primary Contact and any Authorised Contact may provide Business Chamber Queensland directions and instructions with respect to any aspect of these Terms and Conditions, including payment directions, and all rights and entitlements under these Terms and Conditions, and that Business Chamber Queensland may rely on those directions and instructions from the Primary Contact and any Authorised Contact completely and without the need to validate, check or otherwise make enquiries with respect to those directions and instructions.
• You acknowledge and agree that you may only vary the Primary Contact by giving notice to Business Chamber Queensland in writing via e-mail at [email protected].

Releases and Indemnities

• You release Business Chamber Queensland from any liability, claim, demand, legal proceedings, and costs (including legal costs) that may arise from an individual accessing any Entitlements under a Membership. This release includes but is not limited to circumstances where Business Chamber Queensland causes or contributes to the access to the Entitlements.
• You indemnify Business Chamber Queensland from any liability, claim, demand, legal proceedings, and costs (including legal costs) which may arise from an individual making use of your Entitlements under a. This indemnity includes but is not limited to circumstances where Business Chamber Queensland causes or contributes to the access to the Entitlements.

• Each of the parties agree and acknowledge that Members may have access to an Advice Line depending on the Entitlements arising from their Membership.
• You acknowledge and agree that you are solely responsible for providing correct facts and information to Business Chamber Queensland when seeking any advice or information on the Advice Line. You also acknowledge that incomplete, inaccurate or changes in facts or information may change the advice or information provided by Business Chamber Queensland or that might have been provided by Business Chamber Queensland.
• You acknowledge and agree that where you request additional services outside of the scope of the Advice Line, those additional services will be subject to further terms and conditions as contained in Business Chamber Queensland’s standard consulting work agreement and may be subject to a consultancy fee for the work performed.
• By using the Advice Line, you acknowledge and agree that:
  • information provided by Business Chamber Queensland (and any of its employees, officers, and agents) is of a general nature only and does not constitute legal, accounting, or other professional advice.
  • you will not rely on any information or advice provided by Business Chamber Queensland via an Advice Line;
  • while all reasonable endeavours are made to ensure the accuracy of information and advice provided, you will hold Business Chamber Queensland harmless and blameless as to any claim, demand, liability, loss, costs (including legal costs), damage, legal proceedings, and awards for compensation connected or in any way associated with:
    • any action or non-action, or error or omission in the information, advice and Entitlements provided by Business Chamber Queensland;
    • any impact, matter or circumstance that arises in connection with the use of the information, advice and Entitlements provided by Business Chamber Queensland.
• For the avoidance of doubt, you are only entitled to the Entitlements, and mere Membership does not mean that you may be eligible for access to, and use of, an Advice Line

• 30 days prior to the Expiration Date of your Membership (the “Renewal Date”), Business Chamber Queensland will issue the Primary Contact or any Authorised Contact with an updated Member Pack or such other document that Business Chamber Queensland elects to communicate a renewal of the Membership.
• By paying the amount set out in the Renewal Notice in accordance with the Renewal Notice (whether in full or direct debit instalments), your Membership will renew for a further 12-month period, and the terms governing that renewed Membership will be these Terms and Conditions.
• If you do not wish to renew your Membership, or would like to resign from your Membership, you must provide Business Chamber Queensland:
  • 14 days written notice of your election not to renew the Membership, where you elect to cease the Membership by non-renewal; or
  • 14 days written notice of your election to terminate your Membership, where you elect to resign from your Membership before the Expiration Date.
• If you do not provide any notice as contemplated by clause 3.8(c), your Membership will automatically renew.
• Any notice contemplated by this clause 3.8 must be sent via e-mail to [email protected].

• You acknowledge and agree that:
  • from time to time, Business Chamber Queensland may in its absolute discretion, enter into promotions and offer discounts and differing Entitlements with respect to Memberships;
  • Business Chamber Queensland is not obliged to provide any discount at any point during the term of these Terms and Conditions; and
  • if, at its absolute discretion, Business Chamber Queensland elects to provide you with a discount and / or altered Entitlements with respect to your Membership, whether by reference to an offer or promotion, or otherwise, that does not mean that Business Chamber Queensland was / is bound to provide you with any discount or any offer in accordance with any offer or promotion provided by Business Chamber Queensland.

• If after 14 calendar days after the Expiration Date, no payment in respect of the Membership Fee is received in the amount contemplated by a Renewal Notice, your Membership will be suspended until payment is made.
• If your Membership is suspended in the manner contemplated above, you will not receive any of the Entitlements during the period of suspension.
• If your Membership is not renewed by payment of the Membership Fee set out in the Renewal Notice within 2 calendar months of the Expiration Date, Business Chamber Queensland may cancel the Membership, and will cease providing you with the Entitlements.
• If you elect to resign your Membership:
  • any Membership Fees paid are not refundable. Business Chamber Queensland will cease to provide you with any Entitlements upon receipt of your request to resign as a Member;
  • any unpaid Membership Fees that were due and payable at the time of your resignation of your Membership or that relate to a previous / earlier Membership period, remain due and payable to Business Chamber Queensland.
• Business Chamber Queensland may suspend or terminate your Membership if you:
  • are in breach of these Terms and Conditions or the Rules;
  • in the case of a natural person:
    • become bankrupt;
    • is convicted of a crime, the term of imprisonment for which, is equal to or exceeds 1 year;
  • in case of an incorporated entity:
    • is being wound up;
    • has had a receiver or receiver and manager appointed in respect of its property;
    • is under administration; or
    • has executed a deed of compromise or company arrangement;
  • do anything that negatively impacts or affects the image, goodwill, name or reputation of Business Chamber Queensland (Negative Impacts), which Negative Impacts will be determined at the sole discretion of Business Chamber Queensland; or
  • exhibit abusive, threatening, or harassing behaviours toward Business Chamber Queensland staff in their delivery of the Entitlements.
• Prior to terminating your Membership under clause 3.8(e), Business Chamber Queensland must first give notice in writing, asking the Member to show cause as to why their Membership should not be cancelled (Show Cause Notice). If the Member does not respond within 14 days of the Show Cause Notice, then Business Chamber Queensland may terminate the Membership.

• You release and discharge Business Chamber Queensland from any liability, claim, demand, legal proceedings and costs (including legal costs) that are in any way associated or connected with the Membership, Entitlements, the terms of any reliance upon, any advice provided by Business Chamber Queensland, suspension of the Membership, termination of the Membership, and any matters associated with funds in your bank accounts, including but not limited to funds in the bank accounts associated with the direct debiting referred to in clause 4.
• You indemnify Business Chamber Queensland from any liability, claim, demand, legal proceedings and costs (including legal costs) that are in any way associated or connected with the Membership, Entitlements, the terms of any reliance upon, any advice provided by Business Chamber Queensland, suspension of the Membership, termination of the Membership, and any matters associated with funds in your bank accounts, including but not limited to funds in the bank accounts associated with the direct debiting referred to in clause 4.
• Business Chamber Queensland and you agree that no provision of these Terms and Conditions (or any other agreement between the parties) will derogate from the release and indemnity set out in clauses 3.10(a) and 3.10(b).

• You agree that any information or advice provided to you by Business Chamber Queensland is provided for the use by you only, unless otherwise agreed. You agree not to use the information or advice for commercial resale.
• You agree not to assign, commercialise, transfer, on-sell, or otherwise make any part of the Entitlements available to a third party.
• You agree not to assist a third party in any way to use or access any information or Entitlements that are made available to you pursuant to these Terms and Conditions.
• You acknowledge and agree that if you provide any information, advice, or Entitlements that Business Chamber Queensland provides to you, then Business Chamber Queensland may:
  • suspend the Membership until such time as it is satisfied that you have ceased to provide the information, advice, or Entitlements to any third party, and retrieved that information advice, or Entitlement from the third party. You will not be entitled to the refund of any part of any money paid to Business Chamber Queensland in the event that your Membership is suspended pursuant to this clause 3.11(d)(i); or
  • terminate the Membership. You will not be entitled to the refund of any part of any money paid to Business Chamber Queensland in the event that your Membership is terminated pursuant to this clause 3.11(d)(ii).
• You acknowledge and agree that:
  • Business Chamber Queensland may suspend the Membership and the provision of the Entitlements if it considers (in its absolute discretion) that you have used the Entitlements improperly, or unreasonably, or excessively; or .
  • Business Chamber Queensland may terminate the Membership and the provision of the Entitlements if it considers (in its absolute discretion) that you have used the Entitlements improperly, or unreasonably, or excessively.
• You , your employees, and contractors will always endeavour to ensure that they do not:
  • engage in any conduct that is likely to harm Business Chamber Queensland’s reputation, products or services or may bring Business Chamber Queensland into disrepute;
  • act prejudicially to the interests of Business Chamber Queensland; or
  • make or purport to make any representation on behalf of Business Chamber Queensland or its Members without the prior written approval of Business Chamber Queensland.

By providing your payment method details to Business Chamber Queensland and selecting direct debit as your payment arrangement, you accept and acknowledge that this clause 4 applies to govern that direct debit payment arrangement.

• Business Chamber Queensland will arrange for funds to be debited (by your financial institution or other payment service provider) from your relevant account in payment of amounts you owe to Business Chamber Queensland.
  • Where you have chosen monthly direct debit:
  • the monthly direct debit will occur on or about the Commencement Date;
  • the second direct debit will occur on or around the date that is one calendar month after the Commencement Date; and
  • subsequent direct debits will occur on or around each calendar following the second direct debit referred to above.
• Business Chamber Queensland may change the amount or frequency of the agreed direct debit drawings by notifying you in writing at least 14 calendar days prior to the direct debit date.
• Business Chamber Queensland may elect to cancel your direct debit arrangement at any time if any direct debit transaction is dishonoured by your nominated financial institution or is otherwise unsuccessful. In these circumstances, you must within 5 business days pay any outstanding amounts via a method of payment method that is approved by Business Chamber Queensland.
• Where there have been one or more unsuccessful attempts to take payment, you may be charged a dishonour fee by your financial institution and/or Business Chamber Queensland to cover reasonable administration and processing costs associated with the dishonoured direct debit
• Where the Membership is terminated, or you elect to resign from Membership, Business Chamber Queensland will seek to direct debit the entirety of any monies outstanding. If, however, Business Chamber Queensland cannot direct debit all outstanding amounts, you must pay Business Chamber Queensland the entirety of all outstanding amounts within 5 business days of the termination of the Membership or the resignation from Membership (whichever is applicable).

• Subject to compliance with clause 4.3(b) below, you may terminate your direct debit arrangement at any time by giving written notice directly to Business Chamber Queensland and to your nominated financial institution no less than seven business days prior to the next due date.
• The balance of all outstanding fees will be due and payable within seven days of terminating the direct debit.

• You acknowledge and agree that Business Chamber Queensland relies on the information given to it by you in respect of the direct debit arrangements contemplated in this clause 4.
• You acknowledge and agree that your responsibilities with respect to the direct debit arrangements include but are not limited to, the following:
  • You should check with your financial institution that direct debiting is available through the Bulk Electronic Clearing System (BEC), from the account you have given us. You should check that the account details which you have provided to us are correct by checking them against a recent account statement.
  • It is your responsibility to ensure that the authorisation given to us to make direct debits is in accordance with the account signing instruction held by the financial institution where your nominated account is based. If the account requires joint or multiple signatures for withdrawals all such signatories must sign this direct debit request; if you are uncertain on how to complete the direct debit Request, please check with your financial institution.
  • If you are uncertain as to when a direct debit for your Membership will be processed by your financial institution or any other payment service provider, you should contact them directly.
  • It is your responsibility to ensure that sufficient funds are available in the nominated account to meet a direct debit on its due date.
  • You should check your account statement to verify that the amounts debited from your account are correct. If the designated amount is not debited from your account, it is your sole responsibility to contact us.
  • It is your responsibility to advise us if the account nominated by you to be debited has changed, is transferred, or closed.
  • It is your responsibility to arrange with us a suitable alternate payment method if you cancel your direct debit arrangement.
• You acknowledge and agree that Business Chamber Queensland is not required to validate, check or otherwise make enquiries with respect to any matter associated with direct debit or your bank accounts.

• If you believe that there has been an error in debiting your account, you should notify Business Chamber Queensland directly on +617 3192 0143 and provide notice in writing to Business Chamber Queensland as soon as possible via [email protected], so that Business Chamber Queensland can resolve your query quickly.
• If Business Chamber Queensland concludes, because of Business Chamber Queensland’s investigation, that:
  • your account has been incorrectly debited by Business Chamber Queensland, then Business Chamber Queensland will refund the incorrect amount by electronic funds transfer directly to your account within 14 calendar days.
  • your account has been incorrectly debited by a financial institution you:
    • acknowledge and agree that Business Chamber Queensland is not liable for the incorrectly debited amount; and
    • authorise Business Chamber Queensland to request that the financial institution adjust your account (including interest and charges) and advise you in writing accordingly.
• If Business Chamber Queensland concludes, because of Business Chamber Queensland’s investigation, that your account has not been incorrectly debited, Business Chamber Queensland will respond to your query by providing written reasons for Business Chamber Queensland’s finding.

• Business Chamber Queensland will only collect, use and disclose information that Business Chamber Queensland have about you:
  • to the extent specifically required or authorised by Law; or
  • that is reasonably necessary for the purpose of these Terms and Conditions (including collecting, disclosing, holding and using information in connection, either directly or indirectly, with any query, claim or supply of any courses as part of your Entitlements); or
  • for the purpose of direct marketing, including referring Members to third-party providers for industry training as part of your Entitlements;
  • with your express written consent; or
  • to Business Chamber Queensland’s professional advisors.
• Business Chamber Queensland will handle your personal information in accordance with the Privacy Act 1988(Cth) and the Business Chamber Queensland Privacy Policy as amended from time to time, and which is available on Business Chamber Queensland’s website at businesschamberqld.com.au.
• The Member and Customer acknowledges and consents to its information being collected, disclosed, held and used for the purposes set out above in Clause 5(a) of the Terms and Conditions.
• Information provided by customers through the Business Chamber Queensland Exporter Registration Forms, preferential Certificates of Origin, non-preferential Certificate of Origin and any other export documentation will be treated as strictly confidential.  Business Chamber Queensland is compliant with the Privacy Act 1988 (Act).

1. Business Chamber Queensland holds sought-after business and networking events. A calendar of upcoming events is available via https://businesschamberqld.com.au/news-and-resources/webinars-and-events/
2. The Member acknowledges and agrees that any involvement or attendance at an event by a Member is subject to the Event Terms and Conditions which can be found at https://businesschamberqld.com.au/news-and-resources/events-terms-conditions/
3. The Member acknowledges and agrees that:
   • it has read the Event Terms and Conditions at https://businesschamberqld.com.au/news-and-resources/events-terms-conditions/ 
   • it understands the Event Terms and Conditions; and
   • it agrees to be bound by the Event Terms and Conditions.

• Where Business Chamber Queensland and a Member have entered into another agreement and that other agreement deals with the same subject matters as these Terms and Conditions, then these Terms and Conditions will prevail over that other agreement to the extent of any inconsistency.
• Despite the terms of clause 7.1(a), these Terms and Conditions shall not prevail over any intellectual property provisions set out in a sponsorship agreement or corporate partnership agreement.
• In light of the terms of clause 7.1(a) and 7.1(b):
  • where the intellectual property provisions in a sponsorship agreement or a corporate partnership agreement are inconsistent with the intellectual property provisions in these Terms and Conditions, then the terms of the sponsorship agreement or corporate partnership agreement will prevail over the intellectual property provisions in these Terms and Conditions to the extent of any inconsistency between the intellectual property provisions; and
  • to the extent that the sponsorship agreement or corporate partnership agreement intellectual property provisions are different but not inconsistent with the intellectual property provisions in these Terms and Conditions, then those intellectual property provisions in these Terms and Conditions that are not inconsistent, will be construed / read as being additional terms of the sponsorship agreement or corporate partnership agreement.

• Except where expressly stated, nothing in these Terms and Conditions transfers any Intellectual Property Rights of a Party to any other Party.
• Business Chamber Queensland will retain all Intellectual Property Rights in the Business Chamber Queensland Trademarks.
• You will retain all Intellectual Property Rights in the Member Trademarks.
• You grant Business Chamber Queensland a perpetual, non-exclusive, irrevocable and royalty free licence to reproduce and publish the Member Trademarks for the sole purposes of Business Chamber Queensland using that Member Trademarks in its Member directory and other mediums relevant to the events and the opportunities of Business Chamber Queensland. It is your responsibility to keep Business Chamber Queensland informed as to the current status of your Member Trademarks and notify Business Chamber Queensland if the Member Trademark ceases to exist or changes.
• You must not use the Business Chamber Queensland Chamber Trademarks in any way without obtaining the prior written approval of Business Chamber Queensland, with such approval to be at the sole discretion of Business Chamber Queensland.
• Where Business Chamber Queensland grants to you the use of Business Chamber Queensland Trademarks, the use of those trademarks by you will be limited as follows:
  • you must comply with all directions of Business Chamber Queensland in relation to the Business Chamber Queensland Trademarks; and
  • subject always to the above, you will have from Business Chamber Queensland a limited, revocable and royalty free licence to reproduce and publish the Business Chamber Queensland Trademarks in accordance with the instructions and directions of Business Chamber Queensland for a period of time that Business Chamber Queensland nominates at its absolute discretion.
• Users are on notice the materials on the businesschamberqld.com.au , ecobiz.au and workforceevolve.powerappsportals.com websites are owned or licensed by Business Chamber Queensland, protected by IP laws and may not be copied, reproduced or commercialised without Business Chamber Queensland’s prior consent.

• No amendment or variation of these Terms and Conditions is permitted unless it is made in writing and agreed to by Business Chamber Queensland in writing.
• Subject to clause 7.3(c) below, you agree that Business Chamber Queensland may change these Terms and Conditions at any time by publishing any change to membership terms and conditions(including by publishing an entire unmarked-up copy of a complete different set of membership terms and conditions) on its website.
• You acknowledge and agree that any iteration of membership terms and conditions first published on Business Chamber Queensland’s website after the Commencement Date of these Terms and Conditions will operate to replace these Terms and Conditions as the terms and conditions of the Membership

If you have any questions or complaints, please call Business Chamber Queensland’s general enquiries line on +617 3192 0143 between 9am to 5pm Monday – Friday (excluding public holidays) or contact Business Chamber Queensland by email at [email protected].

Business Chamber Queensland has developed a referral network whereby third-party service providers can be referred to you to assist you where Business Chamber Queensland does not have appropriate expertise or capacity to assist you. Business Chamber Queensland may enter arrangements with the third-party service providers pursuant to which Business Chamber Queensland receives referral fees, commissions, sponsorship fees or similar payments from such third-party providers. You consent to Business Chamber Queensland entering into such arrangements.

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Queensland.

The following words and phrases used in these Terms and Conditions have the meanings set out in this section.

Advice Line means any service or Entitlement by which Business Chamber Queensland provides advice or information to a Member irrespective whether that advice or information is provided in person, by telephone, online, in writing, or via any other form.

Business Chamber Queensland means the Queensland Chamber of Commerce & Industry Limited ACN 009 662 060.  In these Terms and Conditions, a reference to “we”, “us”, or “our” is also a reference to Business Chamber Queensland.

Business Chamber Queensland Trademarks means the trademarks, service marks, logos, and signs whether registered or unregistered and owned by Business Chamber Queensland.

Entitlements means the services and benefits to Membership that are referable to a category of membership as set out in your membership Member Pack given to you by Business Chamber Queensland at the commencement of your membership;

Intellectual Property Rights means all and any patents, patent applications, trademarks, service marks, trade names, registered designs, unregistered design rights, copyrights, know how, trade secrets, domain names, internet addresses, whether registered or unregistered, and including all applications and rights to apply for any of the same now or in the future.

Law means in Australia, any statute, rule of common law or equity, regulation.

Member means a person who holds a Membership and is entitled to the Entitlements from Business Chamber Queensland.  In these Terms and Conditions, a reference to “you” or “your” is a reference to the Member.

Member Pack is a packet of documents that is given to the Member by Business Chamber Queensland which sets out a Member’s Entitlements, applicable Membership Fees, and other matters associated with the Member’s membership.

Member Trademarks means the trademarks, service marks, logos and signs whether registered or unregistered and owned by the Member of Business Chamber Queensland, as relevant.

Membership means the category of membership and that category’s associated membership Entitlements with Business Chamber Queensland as set out in your membership Member Pack given to you by Business Chamber Queensland at the commencement of your membership or at the renewal of your membership.

Membership Fee means the amount payable (including any initial joining fee, annual fee, and such other fees or levies as Business Chamber Queensland elect to charge) to Business Chamber Queensland by the Member as set out in:

• the Member Pack , where the first 12 months of Members Membership are concerned; or
• the Renewal Notice for the relevant year of Membership, where years of Membership subsequent to the first 12 months of Membership are concerned.

Party means a party to these Terms and Conditions.

Renewal Notice means the Member Pack or such other documents as are contemplated by clause 3.8(a) of these Terms and Conditions.

Terms and Conditions means these Terms and Conditions as amended from time to time.

The main purposes for which we collect personal information are:

•    to maintain contact with members;
•    to grant members access to exclusive online information;
•    to assess the eligibility of members and facilitate their access to the QAssure services;
•    to provide a subscription service to members that have elected to take part in our e-newsletter service;
•    to notify and keep members and contacts informed of the events, services and service offers we provide and of current developments;
•    where it is necessary for us to provide our service and to enable others to provide services which we have informed you about and which you have requested we facilitate for you;
•    to register members to attend events;
•    for recruitment and employment (including expressions of interest in working for us);
•    to enable us to make submissions to legislative bodies about policy development;
•    to advertise or promote your business;
•    for administration and management purposes.

We may also collect personal information about you from your use of our website and information you provide to us such as, for example, if you use the website to contact us to register for one of our services.

Business Chamber Queensland will not collect personal information unless the information is reasonably necessary to enable us to undertake one or more of our activities.

Unless it is unreasonable or impractical to do so, Business Chamber Queensland will collect personal information directly from you.  Sometimes it may be necessary for us to collect your personal information from a third party, or from a publicly available source. We will only collect personal information in that way where we are permitted to do so under the Act.  Where personal information is collected from another party, Business Chamber Queensland will take reasonable steps to inform you of the collection, at or before that time or, if that is not practicable, as soon as possible after collection.

The type of personal information which we will ordinarily collect includes your name, contact details, email, your IP address, payment details or account information (including your credit card details) if that is necessary and insurance details (and claims history). Where relevant, we may ask you for other information. In particular, in order to confirm your membership and to perform our services, it may be necessary for us to collect details of your occupation, your organisation and details of directorships, shareholding, and other professional memberships.

We will not usually seek to collect sensitive information (e.g data relating to race or ethnic origin, religious beliefs, political preference, criminal record, physical or mental health, or sexual orientation from you.  However, you acknowledge that such information may be collected (including inadvertently such as via photographs or other records) by us.  You acknowledge that information may be contained in documents or other records which you have provided to us.

If it is necessary for us to collect sensitive information, although you again acknowledge that we may collect such information inadvertently, we will obtain your explicit consent to collect and use such information.

You do not have to provide us with any personal information if you are a visitor to our website and you may choose to remain anonymous or to provide us with a pseudonym if you do not wish to reveal your identity. However, you should be aware that by remaining anonymous or in providing a pseudonym, we may be unable to properly provide services and advice to you, or the nature and extent of that advice may be limited.  We may also be unable to properly respond to any request, particularly in the event that we may have a conflict of interest or concern in relation to the dissemination of information to an unknown party.

If you provide us with someone else’s personal information, you should only do so if you have their authority or consent.  You should also take reasonable steps to inform them of the matters set out in this Privacy Policy.

We use the personal information collected for various activities including:

•    to perform services or provide products to you, including where we provide a service for you or on your behalf to a third party;
•    to assess your eligibility and facilitate your access to our publically available services, (such as QAssure);
•    to respond to your requests;
•    to provide you with further information about Business Chamber Queensland;
•    to promote or market our products and services to you;
•    to facilitate the provision of products or services to you by others at your request;
•    to promote your services to other members and to the community;
•    to assist in making submissions to legislative bodies about policy development;
•    to organise conferences, functions, or seminars; and
•    to comply with our legal obligations.

We may use your information to market our services, including by email, or to provide you with information from other providers which we think may be of interest to you.  You will have the opportunity to elect not to receive further marketing information from us by writing to the privacy officer, whose details are provided at the end of this policy.  We will endeavour to process your request within 21 days of contacting us. Alternatively, if we have contacted you by email, you may use the unsubscribe function in that email to notify us that you do not want to receive further marketing information from us.

We will hold your personal information for only as long as is required to fulfil the purposes for which it was collected or as required by law.
We may share your personal information with third parties who we contract to assist us to provide the services requested by you. Those third parties may include service providers who assist us in performing our services such as our accountants and auditors, mailing houses, other professional advisers, experts who are contracted to us and other Business Chamber Queensland members. If we provide your personal information to those persons, we will require that they protect your information in accordance with the standards contained in the Australian Privacy Principles and other applicable privacy laws. We will never sell your personal information.

Business Chamber Queensland may transfer your personal information to our related entities or it may be accessible to other entities to fulfil the purposes identified above or for some other related purpose which you have consented to or for which you would reasonably expect us to use the personal information.

In the event that Business Chamber Queensland, a related asset or an aspect of our business is acquired, transferred or merged with another company, we may disclose your personal information to the prospective or actual purchasers.  If we do so, we will require that they hold your personal information in a manner which is at least as secure as we have previously.

Information provided by customers through the Business Chamber Queensland Exporter Registration Forms, preferential Certificates of Origin, non-preferential Certificate of Origin and any other export documentation will be treated as strictly confidential.  Business Chamber Queensland is compliant with the Privacy Act 1988 (Act).

We use Cookies on our website. These are small text files that are placed on your computer when you visit our website. We use Cookies to monitor the traffic to the various pages on our website so that we can improve its relevance to our members, clients, customers or visitors.  We also collect some information about your use of our website. Much of this information will not be personal as it will not reveal your personal identity.

Most of this information is aggregated and used for statistical purposes so that you are not personally identifiable from it.  The aggregated information and cookies will usually include, for example Internet provider, date and time, search phrases, or referring websites.

Most browsers are set up to accept cookies.  However, if you do not wish to receive any cookies, you may be able to change the settings of your browser to give you greater control over this.

You may choose to provide us with personal information in some circumstances when you access our website, including where you wish to register as a member, request services, ask us to respond to queries or correspondence, or apply for work.  If you provide us with someone else’s information, you should only do so if you have their authority or consent.  You should also take reasonable steps to inform them of the matters set out in this Privacy Policy.

Our website may host various blogs, forums, and other social media applications or services that allow you to share personal information and content with other users (“Social Media Applications”).  Any personal information or content that you contribute to our website or to any Social Media Applications can be read, collected, downloaded and used by other users over whom we may have no control.  We are not responsible for any use, misuse or misappropriation by other users of any personal information or content that you contribute to our website or to any Social Media Applications.

Our website may include links to third party websites. If you access third party websites (even via a link from our website), you will be subject to their privacy policy.  You may wish to consider the privacy policy of the third party website providers, which Business Chamber Queensland will not be taken to endorse or accept even if we provide a link from our website.

You may contact the Privacy Officer in writing at the address identified at the end of this policy at any time to request access or to amend your personal information. Requests will be dealt with as quickly as possible and we will endeavour to respond within 21 days.

Business Chamber Queensland will provide access by allowing you to inspect, take notes or receive copies or printouts of the personal information that Business Chamber Queensland holds about you.  To obtain access you will have to provide your identity. This is necessary to ensure that personal information is provided only to correct individuals and that the privacy of others is not undermined.

If you believe that any personal information which Business Chamber Queensland has collected about you is inaccurate, incomplete or not up-to-date, please contact us and we will take reasonable steps to correct it in accordance with the requirements of the Privacy Act. In the event that we correct personal information that we have previously disclosed to a third party, you may request that we notify that third party of the correction. We will take steps as are reasonable in the circumstances to notify that third party of the correction where it is not impractical or unlawful to do so.

In some circumstances (which are outlined below) we may refuse to give you access to personal information and in these circumstances we will explain why. You may complain about our refusal to grant you access to your personal information directly with the Office of the Australian Information Commissioner.

Where we provide services to you on credit (that is, where you will pay for those services after we start providing them to you), we may be a credit provider for the purposes of the Privacy Act.

We may collect, hold and use certain credit related information about you. We will generally only obtain this information from you. We do not collect or exchange information with credit reporting bodies and other credit providers. We use credit related information to assist us in determining whether we will provide or continue to provide services to you on credit and to manage our relationship with you. Credit related information includes your name and contact details, your credit history, (including any repayments or late repayments you have made), any credit rating or credit assessment score that we calculate and details of any credit related court proceedings or insolvency applications that relate to you.

We will securely store all credit related information that we collect or hold about you in accordance with the procedures described below.
Unless otherwise required by law, we only disclose your credit related information to third parties in limited circumstances as permitted by the Privacy Act.  We may disclose your credit related information to parties that provide credit related services to us such as debt collectors, credit management agencies, advisers and our agents. We may also disclose your credit related information to a third party that you or we request act as a guarantor in relation to any credit provided to you. Other circumstances where we may disclose your credit related information include using and disclosing credit related information that we hold about you in relation to any access or correction requests that you make to us, any complaint that you make, as required by law or the order of a court or tribunal and where you otherwise expressly consent to the use or disclosure.

You may request access to any credit related information that we hold about you in accordance with this Privacy Policy and we will respond to the request within 10 days of the request being made.  We will not charge you for making the request or for accessing your credit related information if you have not made such a request in the previous 12 months.  In all other instances, we may charge you for gaining access to your credit related information.

If you request that we correct any credit related information that we hold about you, we will endeavour to respond to that request within 21 days (or such longer period as you may agree) and correct any credit related information that we hold about you that we are satisfied is inaccurate, out-of-date, incomplete, irrelevant or misleading.
If we correct credit related information that we hold about you without you first making a correction request, we will take reasonable steps to notify that correction to you.

You may complain about any failure by us to comply with Part IIIA of the Privacy Act or the Credit Reporting Code. If your complaint relates to our failure to provide access to or to correct any credit related information that we hold about you, you may lodge a complaint directly with the Office of the Australian Information Commissioner. If your complaint does not relate to these matters, you must first lodge a complaint with us in accordance with the procedure set out in this Privacy Policy, which sets out how we will deal with such complaints.

Access will be denied if:

•    Business Chamber Queensland reasonably believes that giving the information would pose a serious threat to the life, health or safety of an individual or to public health and safety;
•    providing access would create an unreasonable impact on the privacy of others;
•    the request is frivolous or vexatious;
•    the request relates to existing or anticipated legal proceedings and is not available by the process of discovery;
•    providing access would prejudice negotiations with the individual making the request by revealing the intention of Business Chamber Queensland;
•    access would be unlawful;
•    denial of access is authorised or required by law;
•    access would prejudice enforcement related activities of an enforcement body;
•    access would reveal evaluative information of “a commercially sensitive”, decision making process, or information; or
•    any other reason that is provided for in the Australian Privacy Principles (APPs) set out under the Privacy Act.

Where possible, Business Chamber Queensland will favour providing you with access to your personal information.

Business Chamber Queensland may impost the following charges for providing access to your personal information:

•    photocopying – $2 per page;
•    delivery cost of information stored off-site – where information is stored off-site, the cost of obtaining access to the information $35 per hour;
•    access to electronic databases – $35 per hour.

We will take reasonable commercial measurers to ensure the security of your personal information, whether kept in electronic form or hard copy.
Business Chamber Queensland has implemented technology and operational security in order to protect personal information from loss, misuse, alteration or destruction. We use a range of physical and electronic procedures to ensure the privacy of your personal information is safeguarded. These include operational policies and procedures (such as restricting physical access to our offices and the use of key management verification protocols), and maintaining a secure database system through the use of passwords, encryption, intrusion prevention/detection and firewalls. We limit the persons (including employees) or entities that have access to your personal information, and ensure that those persons  are required to treat the information in accordance with the Australian Privacy Principles and other applicable privacy laws.

We have also adopted other security measures including, for example, the use of a Security Socket Layer (SSL) protocol, which provides a secure environment for individuals to transmit personal information to a Business Chamber Queensland hosted website or server. This information is encrypted during transmission and, in doing so, prevents unauthorised persons access to it. All information obtained and collected via Business Chamber Queensland’s website is stored on a secure server in Australia, to prevent personal information from being accessed by unauthorised persons.

Business Chamber Queensland is also dedicated to providing secure online environments including for the protection of the financial and credit card details of its customers and members. The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards which Business Chamber Queensland and Business Chamber Queensland payment providers adhere to in order to maintain the highest level of security and protection for client information. Business Chamber Queensland’s payment provider has the highest level of PCI DSS compliance and is audited regularly to ensure that it (and Business Chamber Queensland maintains its high level security and customer protection.

Business Chamber Queensland works in a dynamic business environment and from time to time it may be necessary to review our privacy policy. You will always be able to find the current version of our privacy policy on our website.

In the event that any changes to our privacy policy will have an adverse effect on you, we will place a notice on our website and will endeavour to contact you by other means to notify you of those changes where reasonably practicable.

You may request further information, express concerns and/or queries about the way we manage your personal information by contacting our Privacy Officer:

Privacy Officer
Business Chamber Queensland
300 Queen Street
Brisbane QLD 4000
Australia

Email: [email protected]
Telephone: 1300 731 988

If you would like a free copy of this Privacy Policy in paper form or in some other form, please contact our Privacy Officer.