Employer Assistance Services

Membership is your direct pathway to professional workforce support from the Business Chamber Queensland Employer Assistance Team. The team is right beside you from the time you hire an employee, right up to when things may become more complicated. Our expert team of HR Advisors provide professional assistance when you need it most.

Business Chamber Queensland's core business is helping Queensland businesses stay compliant and avoid the costs, fines and penalties which come from managing people in the workplace.

Helpline hours:  8.30am to 5.00pm Monday to Friday. 

Get the right advice


Our team of employment law specialists' fields more than 800 calls from business owners and people managers every single month over our Employer Assistance Line.

Join Business Chamber Queensland and you can call us anytime, for free, to get experienced, measured and impartial assistance on:

  • hiring staff on the right Awards and with the right paperwork
  • paying employees correctly
  • calculating overtime, penalty rates, entitlements and leave
  • enterprise bargaining
  • covering yourself with the right HR policies
  • industrial relations and union issues
  • downscaling your workforce
  • responding to employee grievances and Fair Work claims
  • much more
What businesses like yours say about us:


Amazing testimonial

"Not only did using Business Chamber Queensland's Employer Assistance Line save the cost of engaging a lawyer, I feel the matter was resolved with less conflict and in a more timely manner. I would be happy to recommend the Employer Assistance service to any employers."  

Troy McLachlan - GM, Future Financial


Great positive review


"Thanks for your timely and accurate advice. You have been invaluable as a source of knowledge and a sounding board to discuss sensitive staffing issues. Your advice gives me reassurance that correct procedures are followed from a HR perspective when dealing with 53 staff on a daily basis." 

Leif Mikkelsen - GM, Chameleon Print Group  



General Advice

We field up to 800 calls per month, helping employers self-manage staff entitlements, grievance, performance management issues, terminations, redundancies and more. 

Compliance Systems

Build a watertight people management framework with efficient and professional policies. We offer a comprehensive suite of documents customised to your circumstances. Documents start from just $8.80 and you can easily fill any gaps in your existing system. 


When things go wrong, the legal onus rests with you to show you’ve actively promoted and educated your workforce about relevant policies. Business Chamber Queensland Training is an online staff training system which lets your people use their desktop, laptop or smartphone to undertake video training on more than 80 topics. Built-in quizzes and verification measures give you essential evidence to prove you’ve met your responsibilities.

Consulting and Fee-For-Service

Our team of experienced HR Advisors are available to work with your business should you need more in-depth support to review your systems, restructure your workforce, responds to unfair dismissals or general protection claims. The team can also consult with you on your general workforce needs. We can provide your business with tailored HR solutions with competitive quotes on an hourly fee-for-service or project basis.

Members are now able to have their enterprise agreements negotiated and reviewed by a Business Chamber Queensland affiliated law firm ensuring peace of mind when it comes to meeting the Better Off Overall Test (BOOT) and agreement approval by the Fair Work Commission.

If you are located in the Brisbane, Gold Coast, Sunshine Coast and Toowoomba regions our workforce Advisors now have the capability to come to your place of business should you need assistance. Members located in other regional areas can call to arrange a Skype meeting, or where a face-to-face is required, seek to have a quote provided.

Acknowledgement of Country

Business Chamber Queensland respectfully acknowledges the Traditional Owners and custodians of the lands from across Queensland and the Torres Strait. We acknowledge the Jagera and Turrbal people as the Traditional Custodians of Meanjin (Brisbane), the lands where our office is located and the place we meet, work and learn. We pay our respects to Elders past and present.