Workers’ Compensation Helpline  » Business Chamber Queensland
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Workers’ Compensation Helpline for Employers

WorkCover claims can be complicated. We’re here to help.

From navigating a new workers’ compensation claim, appealing a claim, to managing an employee’s return to work – free advice and support is just a phone call away. 

The Worker’s Compensation Helpline is available to all Queensland Employers., It’s obligation free and completely independent from WorkCover and the Office of Industrial Relations. 

CALL 1300 365 855 
Struggling with WorkCover claims? Email your questions HERE

Workers’ Compensation Bodies and Agencies

WorkCover Queensland is the main provider of workers’ compensation insurance to Queensland employers. They are your insurer and should be your first point of contact in relation to a workplace injury or illness.

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Licensed self-insurers

Licensed self-insurers are Queensland employers who have met legislative requirements and obtained a self-insurance licence. These employers manage their own workers’ compensation claims.

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The Workers’ Compensation Regulator

The Workers’ Compensation Regulator oversees the Queensland workers’ compensation system. They run the review and appeals unit, administer medical assessment tribunals and monitor compliance and licensing issues. The Workers’ Compensation Regulator is also committed to supporting Return to Work Coordinators and employers through a range of education initiatives including webinars and conferences.

The Workers’ Compensation Regulator is part of the Queensland Government Office of Industrial Relations which also oversees work health and safety, and electrical safety in Queensland.

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Workers’ Compensation Helpline for Employers
CALL 1300 365 855 
Email [email protected]

WorkCover claims can be complicated. We’re here to help.

From navigating a new workers’ compensation claim, appealing a claim, to managing an employee’s return to work, free advice and support is just a phone call away.

The Worker’s Compensation Helpline is available to all Queensland Employers. It’s obligation free and completely independent from WorkCover and the Office of Industrial Relations.

The Worker’s Compensation Helpline provides FREE support with: 

  • Applicable time frames 
  • Journey claims 
  • Reviews and appeals 
  • Return to work advice 
  • Steps in the process 
  • Where to find information 
  • Who to speak to