Workplace Remedy
Professional mediation services for conflict resolution
Workplace conflict doesn’t have to escalate into staff turnover, lost productivity, or a toxic culture. Workplace mediation is a fast, confidential, and cost-effective way to resolve disputes, rebuild trust, and restore team harmony – before problems grow out of control.
We offer a neutral and professional mediation service designed to help employees and managers navigate conflict constructively and reach sustainable outcomes.
How our workplace mediation service works
Our experienced workplace mediator will attend your workplace (or meet virtually) to facilitate structured conversations in a safe and confidential setting. We guide parties to openly express their concerns and work towards mutual agreement and practical solutions.
Common workplace issues resolved through mediation
- Employee-to-employee conflict
- Manager and staff relationship breakdowns
- Allegations of harassment or bullying
- Team dysfunction and poor communication
- Return-to-work or performance-related disputes
- Hybrid or remote work miscommunication
Our four-step mediation process
- Initial consultation: We assess the nature of the conflict to determine if mediation is the right approach.
- Confidential pre-mediation interviews: We conduct one-on-one interviews with each participant to understand their perspectives, concerns, and desired outcomes.
- Facilitated mediation session: Our moderator will lead a structured, impartial conversation to promote empathy, clarity and resolution. Most sessions take up to four hours.
- Optional follow-up support: We check in after the mediation to review outcomes, support implementation or assist with any further issues that arise.
Transparent and affordable pricing
- Members: $260 per hour* (excl. GST)
- Non-members: $325 per hour* (excl. GST)
*Additional travel and onsite costs may apply. Online sessions via Microsoft Teams are available.
We’re independent and not-for-profit. We exist to provide practical support to businesses like yours.
Take the first step toward resolving workplace conflict
Don’t let unresolved tensions affect your team. Engage an independent workplace mediator to create a healthier, more productive environment.
Contact our Workplace Advisory Services team
Call: 1300 731 988
Email: [email protected]
Visit: www.businesschamberqld.com.au
Workplace Protect
Fixed-fee support for unfair dismissal and general protections claims
Facing a claim at the Fair Work Commission (FWC) can be overwhelming – especially when you’re managing a business. Whether it’s an unfair dismissal or a general protections (adverse action) claim, Business Chamber Queensland is here to support and defend you with our Workplace Protect service: a fixed-fee solution designed to reduce risk, cost, and stress.
We offer two levels of support:
- Full representation – we handle the entire process for you
- Advisory support – we guide and coach you every step of the way
Workplace Protect fixed price package – for employers facing:
- Unfair dismissal claims
- General protections/adverse action claims
What you can expect
- Fixed pricing – no hidden costs
- End-to-end support tailored to your needs
- Prevention-focused advice
What’s included in our Workplace Protect package
Depending on your needs, our Workplace Protect service can include:
- Claim review and strategic advice
- Drafting and filing your formal response to the claim
- Lodging documents with the FWC
- Representation at conciliation conferences
- Skilled negotiation on your behalf
- Coaching and support if you choose to self-represent
- Post-claim guidance to prevent recurrence
Why choose us?
We have the right to represent you: As an employer association, we have automatic standing to represent our members. We’re able to appear even in cases where legal representation is denied. Private lawyers or paid agents, on the other hand, must seek permission from the FWC to appear.
Experts in employer defence: Many HR teams or lawyers lack the practical experience to navigate the complexities of FWC proceedings. Our advisors have attended hundreds of conciliations and hearings, giving you a clear advantage when responding to claims.
We’re independent and not-for-profit: We exist to provide practical support to businesses like yours.
Take the pressure off – let us handle the claim
If you’re facing a Fair Work claim, don’t go it alone. Get expert representation and predictable pricing with Workplace Protect.
Contact
Call: 1300 731 988
Email: [email protected]
Visit: www.businesschamberqld.com.au
Workplace Negotiate
Expert support for enterprise agreement negotiation
Enterprise agreement (EA) bargaining can be complex, high-stakes, and resource-intensive. With Workplace Negotiate, Business Chamber Queensland provides practical, strategic support to help you negotiate agreements that are compliant, sustainable, and aligned with your business goals.
Whether you’re creating your first enterprise agreement or renewing an existing one, we can guide you through every step of the process, or act as your representative at the bargaining table.
Workplace Negotiate is ideal for employers who need support with:
- Bargaining for a new enterprise agreement
- Renegotiating an expired or expiring agreement
- Managing union involvement in negotiations
- Complying with Fair Work Commission (FWC) requirements
- Developing a log of claims or responding to union claims
- Ensuring procedural compliance and avoiding legal pitfalls
What you can expect from Workplace Negotiate
- End-to-end strategic support – from planning to lodgement
- Compliance confidence – we make sure every step meets FWC standards
- Skilled negotiators – we represent you or support your team at the table
- Focus on business outcomes – we help you negotiate terms that protect productivity and align with your workforce strategy
Our Workplace Negotiate service can include:
- Initial planning and strategy session
- Drafting of bargaining notices and required documentation
- Development or review of your bargaining strategy
- Drafting the enterprise agreement
- Representing you during negotiations with employees and/or unions
- Responding to union or employee claims
- Preparing for and attending FWC conferences
- Advice on compliance, ballot process, and lodgement requirementst
- Post-approval implementation support
Why choose us?
Trusted experts: Our advisors have supported hundreds of Queensland businesses through the enterprise agreement process across a wide range of industries. We understand how to balance compliance with operational needs and business outcomes.
Deep knowledge: We stay on top of legislative changes so your agreement meets current requirements and stands up to scrutiny at the FWC.
Reduce risk: Poorly drafted agreements or procedural missteps can delay approval – or lead to costly disputes. With Workplace Bargain, you get certainty, confidence, and control.
We’re independent and not-for-profit: We exist to provide practical support to businesses like yours.
Transparent and affordable pricing
Members: $260/hr (excl. GST)
Non-members: $325/hr (excl. GST)
Start your enterprise bargaining journey the right way
Whether you need strategic advice, compliance checks, or full negotiation support, we’re ready to help you secure an agreement that works for your business and your employees.
Contact
Call: 1300 731 988
Email: [email protected]
Visit: www.businesschamberqld.com.au
Workplace Pay
Expert pay audit services to ensure compliance and fairness
Worried about wage compliance, pay equity, or underpayment risk? Workplace Pay is your trusted solution for conducting detailed, independent pay audits that give you peace of mind, protect your reputation, and ensure your workforce is paid correctly.
With increased scrutiny from regulators, unions, and employees, pay compliance has never been more important. Our experts can help you identify issues before they become costly problems.
Workplace Pay is ideal for employers who need:
- Wage and salary audits
- Underpayment corrections
- Award and minimum wage guidance
- Fair Work Ombudsman support
- Gender pay equity
What you can expect from Workplace Pay
- Thorough, independent audits – we assess payroll systems, timesheets, contracts, and pay rates
- Award interpretation accuracy – we apply the correct award classifications and penalty rates
- Clear reporting and actionable insights – you receive a summary of risks and compliance gaps, with practical recommendations
- Remediation and strategy – if underpayments are found, we help you correct them with transparency and fairness
Our Workplace Pay services involve detailed, independent pay audits that give you peace of mind, protect your reputation, and ensure your workforce is paid correctly.
- Review of wage and salary records
- Comparison against applicable modern awards or enterprise agreements
- Audit of base pay, overtime, allowances, penalty rates, and entitlements
- Classification review and award mapping
- Gender pay gap analysis (if requested)
- Backpay calculations and correction advice
- Recommendations for ongoing payroll complianceli
- Training or system improvement suggestions
Why choose us
Trusted advisors in pay compliance: Our workplace relations specialists have deep expertise in wage compliance, award interpretation, and pay equity. We understand the complexity of the Fair Work system and translate it into clear, practical guidance for employers.
Reduce legal and financial risk: Wage underpayment issues can lead to FWO investigations, reputational damage, and backpay bills. A proactive pay audit is the best way to stay compliant, demonstrate good faith, and protect your business.
Tailored to your business: No two workplaces are the same. We customise our audit scope and reporting to suit your industry, size, workforce, and payroll systems.
We’re independent and not-for-profit: We exist to provide practical support to businesses like yours.
Transparent and affordable pricing
Members: $260/hr (excl. GST)
Non-members: $325/hr (excl. GST)
Get confidence in your payroll today
Minimise pay compliance risk with a professional pay audit from Business Chamber Queensland. Whether you’re responding to concerns or simply want to check your compliance, Workplace Pay helps you build trust, transparency, and compliance into your payroll practices.
Contact
Call: 1300 731 988
Email: [email protected]
Visit: www.businesschamberqld.com.au
Workplace Survey
Gain valuable insights on workplace engagement and culture
A high-performing workplace requires a motivated, committed, and connected workforce. Our Staff Engagement Survey Service provides businesses with a data-driven understanding of employee sentiment, workplace culture, and the key drivers influencing performance, productivity, and retention.
Designed specifically for Queensland businesses, this service delivers valuable insights that help leaders strengthen engagement, address emerging risks, and build inclusive and high-trust work environments.
What this service includes
A comprehensive employee engagement survey
We deploy a confidential, organisation-wide survey using validated engagement and culture metrics. The survey assesses core factors such as leadership effectiveness, communication, role clarity, workload, wellbeing, and organisational trust.
Qualitative insights gathered through focus groups and interviews
To deepen your understanding of survey trends, our consultants conduct targeted focus groups and interviews with employees and managers. This provides context behind the data and highlights underlying themes influencing engagement levels.
Detailed reporting and analysis
You receive a clear, comprehensive report outlining your business’s strengths, priority risks, and areas for improvement. Results are benchmarked (where possible) and presented with practical recommendations leaders can immediately implement.
Optional re-survey and continuous improvement program
For businesses wanting ongoing measurement, we offer annual or biannual re-survey programs that track progress over time and support continuous improvement.
Key benefits
- Evidence-based insights to support informed decision-making
- Improved employee satisfaction, engagement, and retention
- Early identification of cultural or operational risks
- Stronger leadership capability and communication
- A measurable, repeatable framework for culture improvement
Gain a deeper understanding of your workforce today
Make smarter workforce decisions with valuable data on employee sentiment, workplace culture, and the key drivers influencing performance, productivity, and retention in your business.
Contact our Workplace Advisory Services team
Call: 1300 731 988
Email: [email protected]
Visit: www.businesschamberqld.com.au
Workplace Psychosocial Risk Assessment
Identify and mitigate psychosocial hazards in your workplace
Psychosocial risks are now a core focus of workplace health and safety regulation in Australia. Businesses have a legal duty under the Work Health and Safety Act to identify, manage, and minimise psychosocial hazards that may contribute to stress, burnout, conflict, and psychological injury.
Our Psychosocial Risk Assessment Service provides businesses with a structured, evidence-based approach to identifying psychosocial hazards and implementing effective control measures. This service strengthens compliance, builds workplace resilience, and enhances employee wellbeing.
What you can expect from a Psychosocial Risk Assessment
Comprehensive psychosocial hazard assessment
Using a validated assessment tool, we analyse workplace systems, behaviours, policies, and environmental factors to identify psychosocial hazards. This includes confidential employee surveys, targeted interviews, and a detailed review of business practices to uncover risks associated with workload, role clarity, conflict, aggression, or inadequate support.
Tailored risk management plan
Following the assessment, we prepare a detailed, customised risk management plan. Recommendations may include workload management strategies, escalation pathways, grievance and conflict procedures, provision of wellbeing resources, and improvements to leadership and communication practices.
Policy and training development
Our specialists review existing policies and deliver improvements that address psychosocial risk factors. We also develop and deliver tailored training for HR teams, leaders, and employees on identifying, responding to, and mitigating psychosocial hazards, helping embed a culture of safety and awareness.
Monitoring, review and continuous improvement
We establish a structured review process to evaluate the effectiveness of implemented control measures. Regular monitoring, data collection, and policy updates support continuous improvement and sustained compliance with legislative standards.
Key benefits
- Enhanced employee wellbeing, morale, and engagement
- Stronger compliance with Work Health and Safety psychosocial obligations
- Reduced exposure to legal, financial, and reputational risks
- Lower absenteeism and turnover
- A more resilient, productive, and psychologically safe workplace
Identify and mitigate psychosocial hazards in your business
Protect your employees and your business by identifying and mitigating psychosocial hazards in your workplace with support from Business Chamber Queensland. Ensure your business is safe, productive, and sustainable.
Contact our Workplace Advisory Services team
Call: 1300 731 988
Email: [email protected]
Visit: www.businesschamberqld.com.au
Workplace Training
Strengthen capability, reduce risk and nurture confident leaders
A capable and well-trained workforce reduces legal exposure, improves employee performance, and contributes to a positive business culture.
Queensland employers are operating in an environment of increasing regulatory scrutiny, heightened employee expectations, and rapid workplace reform. Without structured training, even well-intentioned managers can make costly mistakes.
Business Chamber Queensland’s training programs are designed to ensure your leaders have the confidence and competence to manage issues proactively, lawfully, and professionally.
We deliver three high-impact in-person training programs and offer a suite of online courses that provide flexible learning for teams of all sizes. All programs are developed and delivered by experienced workplace relations practitioners who understand contemporary employment law, operational realities, and the challenges facing Queensland employers.
Our workforce training solutions
In-house courses
Delivered onsite at your workplace or at a Business Chamber Queensland training venue, these interactive sessions combine expert guidance, real-world scenarios, and practical tools that managers can apply immediately.
We currently offer three core programs:
- Respect at work: Harassment & discrimination
- Conducting workplace investigations
- Managing conflict in the workplace
Each course includes facilitated discussions, case studies, learning materials, and implementation tools.
Online training
Our online course library provides self-paced, accessible training suitable for new starters, emerging leaders, and experienced managers.
Online programs are ideal for distributed teams, small businesses seeking flexible training options, and leaders seeking to maintain compliance over time.
Courses can be purchased individually or as part of bundles. The available bundles are:
The full library of courses is located here.
