Workplace consulting services

Our workplace advisory team help businesses reduce risk, cost and stress on a range of industrial relations and human resources matters. Each year, we help businesses resolve more than 8,700 workplace advisory cases.

And because we’re an independent, not-for-profit organisation established to support Queensland businesses, you can feel reassured we’ll put your business first.

Workplace Services | Business Chamber Queensland

Workplace Remedy

Professional mediation services for conflict resolution

Workplace conflict doesn’t have to escalate into staff turnover, lost productivity, or a toxic culture. Workplace mediation is a fast, confidential, and cost-effective way to resolve disputes, rebuild trust, and restore team harmony – before problems grow out of control.

We offer a neutral and professional mediation service designed to help employees and managers navigate conflict constructively and reach sustainable outcomes.

How our workplace mediation service works

Our experienced workplace mediator will attend your workplace (or meet virtually) to facilitate structured conversations in a safe and confidential setting. We guide parties to openly express their concerns and work towards mutual agreement and practical solutions.

Common workplace issues resolved through mediation

Employee-to-employee conflict
Manager and staff relationship breakdowns
Allegations of harassment or bullying
Team dysfunction and poor communication
Return-to-work or performance-related disputes
Hybrid or remote work miscommunication

Our four-step mediation process

Initial consultation: We assess the nature of the conflict to determine if mediation is the right approach.
Confidential pre-mediation interviews: We conduct one-on-one interviews with each participant to understand their perspectives, concerns, and desired outcomes.
Facilitated mediation session: Our moderator will lead a structured, impartial conversation to promote empathy, clarity and resolution. Most sessions take up to four hours.
Optional follow-up support: We check in after the mediation to review outcomes, support implementation or assist with any further issues that arise.

Transparent and affordable pricing

Members: $260 per hour* (excl. GST)
Non-members: $325 per hour* (excl. GST)

*Additional travel and onsite costs may apply. Online sessions via Microsoft Teams are available.

We’re independent and not-for-profit. We exist to provide practical support to businesses like yours.

Take the first step toward resolving workplace conflict

Don’t let unresolved tensions affect your team. Engage an independent workplace mediator to create a healthier, more productive environment.

Contact our Workplace Advisory Services team

Call: 1300 731 988
Email: [email protected]
Visit: www.businesschamberqld.com.au

Workplace Protect

Fixed-fee support for unfair dismissal and general protections claims

Facing a claim at the Fair Work Commission (FWC) can be overwhelming – especially when you’re managing a business. Whether it’s an unfair dismissal or a general protections (adverse action) claim, Business Chamber Queensland is here to support and defend you with our Workplace Protect service: a fixed-fee solution designed to reduce risk, cost, and stress.

We offer two levels of support:

Full representation – we handle the entire process for you
Advisory support – we guide and coach you every step of the way

Workplace Protect fixed price package – for employers facing:

Unfair dismissal claims
General protections/adverse action claims

What you can expect

Fixed pricing – no hidden costs
End-to-end support tailored to your needs
Prevention-focused advice

What’s included in our Workplace Protect package

Depending on your needs, our Workplace Protect service can include:

Claim review and strategic advice
Drafting and filing your formal response to the claim
Lodging documents with the FWC
Representation at conciliation conferences
Skilled negotiation on your behalf
Coaching and support if you choose to self-represent
Post-claim guidance to prevent recurrence

Why choose us?

We have the right to represent you: As an employer association, we have automatic standing to represent our members. We’re able to appear even in cases where legal representation is denied. Private lawyers or paid agents, on the other hand, must seek permission from the FWC to appear.

Experts in employer defence: Many HR teams or lawyers lack the practical experience to navigate the complexities of FWC proceedings. Our advisors have attended hundreds of conciliations and hearings, giving you a clear advantage when responding to claims.

We’re independent and not-for-profit: We exist to provide practical support to businesses like yours.

Take the pressure off – let us handle the claim

If you’re facing a Fair Work claim, don’t go it alone. Get expert representation and predictable pricing with Workplace Protect.

Contact

Call: 1300 731 988
Email: [email protected]
Visit: www.businesschamberqld.com.au

Workplace Negotiate

Expert support for enterprise agreement negotiation

Enterprise agreement (EA) bargaining can be complex, high-stakes, and resource-intensive. With Workplace Negotiate, Business Chamber Queensland provides practical, strategic support to help you negotiate agreements that are compliant, sustainable, and aligned with your business goals. Whether you’re creating your first enterprise agreement or renewing an existing one, we can guide you through every step of the process, or act as your representative at the bargaining table. Workplace Negotiate is ideal for employers who need support with:

Bargaining for a new enterprise agreement
Renegotiating an expired or expiring agreement
Managing union involvement in negotiations
Complying with Fair Work Commission (FWC) requirements
Developing a log of claims or responding to union claims
Ensuring procedural compliance and avoiding legal pitfalls

What you can expect from Workplace Negotiate

End-to-end strategic support – from planning to lodgement
Compliance confidence – we make sure every step meets FWC standards
Skilled negotiators – we represent you or support your team at the table
Focus on business outcomes – we help you negotiate terms that protect productivity and align with your workforce strategy

Our Workplace Negotiate service can include:

Initial planning and strategy session
Drafting of bargaining notices and required documentation
Development or review of your bargaining strategy
Drafting the enterprise agreement
Representing you during negotiations with employees and/or unions
Responding to union or employee claims
Preparing for and attending FWC conferences
Advice on compliance, ballot process, and lodgement requirementst
Post-approval implementation support

Why choose us?

Trusted experts: Our advisors have supported hundreds of Queensland businesses through the enterprise agreement process across a wide range of industries. We understand how to balance compliance with operational needs and business outcomes.

Deep knowledge: We stay on top of legislative changes so your agreement meets current requirements and stands up to scrutiny at the FWC.

Reduce risk: Poorly drafted agreements or procedural missteps can delay approval – or lead to costly disputes. With Workplace Bargain, you get certainty, confidence, and control.

We’re independent and not-for-profit: We exist to provide practical support to businesses like yours.

Transparent and affordable pricing

Members: $260/hr (excl. GST)
Non-members: $325/hr (excl. GST)

Start your enterprise bargaining journey the right way

Whether you need strategic advice, compliance checks, or full negotiation support, we’re ready to help you secure an agreement that works for your business and your employees.

Contact

Call: 1300 731 988
Email: [email protected]
Visit: www.businesschamberqld.com.au

Workplace Pay

Expert pay audit services to ensure compliance and fairness

Worried about wage compliance, pay equity, or underpayment risk? Workplace Pay is your trusted solution for conducting detailed, independent pay audits that give you peace of mind, protect your reputation, and ensure your workforce is paid correctly. With increased scrutiny from regulators, unions, and employees, pay compliance has never been more important. Our experts can help you identify issues before they become costly problems.

Workplace Pay is ideal for employers who need:

Wage and salary audits
Underpayment corrections
Award and minimum wage guidance
Fair Work Ombudsman support
Gender pay equity

What you can expect from Workplace Pay

Thorough, independent audits – we assess payroll systems, timesheets, contracts, and pay rates
Award interpretation accuracy – we apply the correct award classifications and penalty rates
Clear reporting and actionable insights – you receive a summary of risks and compliance gaps, with practical recommendations
Remediation and strategy – if underpayments are found, we help you correct them with transparency and fairness

Our Workplace Pay services involve detailed, independent pay audits that give you peace of mind, protect your reputation, and ensure your workforce is paid correctly.

Review of wage and salary records
Comparison against applicable modern awards or enterprise agreements
Audit of base pay, overtime, allowances, penalty rates, and entitlements
Classification review and award mapping
Gender pay gap analysis (if requested)
Backpay calculations and correction advice
Recommendations for ongoing payroll complianceli
Training or system improvement suggestions

Why choose us

Trusted advisors in pay compliance: Our workplace relations specialists have deep expertise in wage compliance, award interpretation, and pay equity. We understand the complexity of the Fair Work system and translate it into clear, practical guidance for employers.

Reduce legal and financial risk: Wage underpayment issues can lead to FWO investigations, reputational damage, and backpay bills. A proactive pay audit is the best way to stay compliant, demonstrate good faith, and protect your business.

Tailored to your business: No two workplaces are the same. We customise our audit scope and reporting to suit your industry, size, workforce, and payroll systems.

We’re independent and not-for-profit: We exist to provide practical support to businesses like yours.

Transparent and affordable pricing

Members: $260/hr (excl. GST)
Non-members: $325/hr (excl. GST)

Get confidence in your payroll today

Minimise pay compliance risk with a professional pay audit from Business Chamber Queensland. Whether you’re responding to concerns or simply want to check your compliance, Workplace Pay helps you build trust, transparency, and compliance into your payroll practices.

Contact

Call: 1300 731 988
Email: [email protected]
Visit: www.businesschamberqld.com.au

Testimonial

“As a small business, we don’t have an HR department, but we still have to navigate complex HR and IR legislation. We care a lot about our team dynamic and creating a positive and flexible work environment. The Chamber’s HR support has been really valuable in helping us do that. Some members of the Workplace Relations team at the Chamber have given us so much more than we ever expected in terms of support and guidance. I would never hesitate to reach out with questions.”

Andrea Herklots, Owner, EveryBody eBikes