Workplace conflict resolution

Qualified, experienced mediators to help you solve workplace conflict

Workplace mediation is a fast, confidential, and cost-effective way to resolve disputes, rebuild trust, and restore team harmony before problems grow out of control.

We can help you manage:

Employee-to-employee conflict
Manager and staff relationship breakdowns
Allegations of harassment or bullying
Team dysfunction and poor communication
Return-to-work or performance-related disputes
Hybrid or remote work miscommunication

Call our team

Transparent and affordable pricing

Members: $260 per hour* (excl. GST)

Non-members: $325 per hour* (excl. GST)

*Additional travel and onsite costs may apply. Online sessions via Microsoft Teams are available.

Why choose our workplace mediation services

Accredited mediators: Our team includes experienced mediators, accredited under the National Mediator Accreditation Standards.
We’re independent and not-for-profit: We exist to provide practical, affordable support to businesses like yours.

How our workplace mediation service works

Our experienced mediator will attend your workplace (or meet virtually) to facilitate structured conversations in a safe and confidential setting. We guide parties to openly express their concerns and work towards mutual agreement and practical solutions.

Our four-step mediation process

Initial consultation

Assess the conflict and determine if mediation is the right approach

Confidential pre-mediation interviews

Most sessions take up to four hours

Facilitated mediation session

Structured, impartial conversation promoting empathy and resolution

Most sessions up to four hours

Optional follow-up support

optional

Review outcomes, support implementation, address further issues

Meet our workplace and HR experts

Ezra Pyers

Workplace Relations Manager

^{Bachelor in Behaviour Sciences in Psychology, and a Masters in Human Resources Management, Ezra specialises in award interpretation, enterprise bargaining and workplace investigations.}

Maria Boulio

Workplace Relations Consultant

^{Maria holds a Bachelor of Business with a major in Employment Relations & HR Management. She is dedicated to delivering thorough HR compliance assessments to ensure businesses meet their regulatory obligations.}

Chloe Boike

Workplace Relations Consultant

^{With a Bachelor of Laws (Honours) and Bachelor of Business Management (majoring in Human Resources), Chloe specialises in developing company policies and procedures, and Enterprise Bargaining Agreements.}

Melissa Inglis

Workplace Relations Consultant

^{Bachelor of Arts, and a Graduate Certificate in Human Resource Management. Melissa specialises in workplace management, pay and policy compliance.}

Contact our HR and industrial relations team

Call: 1800 663 471
Email: [email protected]

Helpful resources and templates

Workplace bullying policy template

Code of Conduct policy template

Grievance handling policy

Managing workplace conflict training

Managing workplace conflict: In-person training